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Helping Vulnerable Groups of Consumers – An Action Co-Funded by the EU Consumer Programme 2014-2021

Between the months of September 2020 to March 2021, representatives of the Cyprus Consumer Centre for ADR have held meetings with the following Mayors and Community leaders, respectively:

  • The Municipality of Aglatzia, Mayor Mr. Andreas Constantinides
  • The Municipality of Nicosia, Mayor Mr. Konstantinos Giorkatzis
  • The Municipality of Mesa Yitonia, Mayor Mr. Doros Antoniou
  • The Municipality of Athienou, Mayor Mr. Kyriakos Kareklas
  • The Community Council of Kokkinotrimithia, President, Christakis Meleties
  • The Community Council of Skarinou, President, Damianos Michael
  • The Comminity Council of Pano/ Kato Defteras, Presidents, Nikos Kallis and Mr. Evgenios Hadjieftyhiou
  • The Community Council of Psimilofou, President, Marios Petrou

The visits were co-funded by the European Union’s Consumer Programme 2014-2020.

Some of the meetings were held in the premises of the Municipalities and the Community Council and some of the meetings were held online, through the ZOOM platform in view of the challenging circumstances of the covid-19 pandemic.

It was a pleasure to talk with the Mayors and the Presidents of the Community Councils about the Cyprus Consumer Centre for Alternative Dispute Resolution and share views on several topics.

Some of the topics which have been discussed were the following:

The way that the Cyprus Consumer Center for ADR may help vulnerable groups of consumers file complaints

The reasons to choose Alternative Dispute Resolution and the benefits of the Cyprus Consumer Center for ADR

The goals of the Cyprus Consumer Centre for ADR

The kind of disputes that the Cyprus Consumer Centre for ADR resolves

The way disputes are submitted.

During the meetings, the Cyprus Consumer Centre for ADR expressed its willingness to help any vulnerable groups of consumers within the municipalities/communities by explaining how the procedure works and offering consultations to such groups.

The Cyprus Consumer Centre for ADR stressed the importance of the establishment of affordable redress mechanisms for consumers which allow the consumer to reach a final and out-of-court settlement within 90 days.

At the end of the meeting the Mayors and the Community Council Presidents took photos with the representatives.

The campaign of visiting vulnerable groups of consumers was co-funded by the EU Consumer Programme and the warm response to it it reveals the willingness of the community in general to change the culture of resolving consumer disputes.

The publication of this article is co-funded by the European Union’s “Consumer Programme (2014-2020)”.

 

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