A number of laws dealing with Consumer Protection in Cyprus aim to safeguard consumers’ interests when they are buying goods. The laws offer protection in a number of different circumstances irrespective of whether the goods are faulty – for example the consumer may be able to return goods just because he does not want them.
In this article we will discuss the rights of the Consumer when the consumer buys goods.
What are Consumer Goods
Firstly, however we need to explain what are considered goods for the purposes of consumer protection. “Consumer Goods” are defined in the Cyprus Law on the Sale of Consumer Goods and Associated Guarantees of 2000, (which implements Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999), as any tangible movable items.
The same definition is found in the Cyprus Law on Consumer Rights of 2013 which implements Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights.
The right of the Consumer to be informed
Under the Cyprus Law on Consumer Rights of 2013, the consumer has the right to be informed when performing a purchase. For example, the trader has an obligation to inform the consumer of the main characteristics of the goods, the identity of the trader, the total price of the goods, the arrangements for payment, delivery and performance, the duration of the contract if applicable etc. In case the sale of goods is a distance or an off-premises sale, then additional information must be given. These include, the cost of using the means of distance communication as well as certain information relating to the consumers’ right of withdrawal.
It should be noted that “distance contracts” are defined as contracts concluded between the trader and the consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded. Such contracts include internet purchases from the website of the trader (e-commerce).