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Become a Member of the Cyprus Center for Alternative Dispute Resolution

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Traders’ Obligations in relation to Alternative Dispute Resolution

Based on Current Legislation, Traders have the following Obligations as Against Consumers:

  • They must inform the Consumer about the ADR Entity or Entities from which they are covered.

  • The ADR Entity must be approved by the Consumer Protection Service.

  • Where they undertake to use an ADR Entity, they must provide information on the address of the Website of the ADR Entity.

Why Should a Trader Choose Alternative Dispute Resolution?

Avoidance of Direct Conflict

ADR Procedures are more friendly and avoid direct conflicts between the parties compared to Court proceedings. This is especially important so that the relationship between the parties (trader and consumer) continues even after the dispute has arisen.

Good Customer Service

This reflects positively on the image of the trader since the consumer knows in advance that in case of a dispute, it will be resolved by an independent and approved ADR Entity. ADR adds to good customer service.

Speed and Cost

ADR Procedures are faster than those of the Courts and the costs much lower. Under the Law, ADR Entities must examine a complaint within 90 days. This increases the efficiency of the business and precious time and resources are saved on legal and judicial proceedings.

Avoidance of Complaints

Complaints to the Consumer Protection Service are avoided. Based on the Law, the Consumer Protection Service ensures the proper dissemination of information on how Consumers can resort to ADR procedures to resolve their disputes.

Confidentiality/Avoidance of Negative Publicity

In addition, a dispute between the Trader and the Consumer is resolved confidentially, quickly and immediately without the prolonged negative publicity which may be caused to the Trader where it ignores the Consumer’s complaint or where it allows the dispute to end up in Court.

Flexible Procedures

ADR Procedures are flexible given that they are agreed at a time and place that is convenient for the parties and it is not necessary to follow strict rules of procedure.


A Trader who voluntarily submits to an ADR Entity, becomes more competitive than other Traders as it provides a service that its competitors may not provide.

The Consumer automatically considers such Traders more serious and professional than others, since s/he knows that in the event of a dispute, this will be resolved by an independent ADR Entity.

Advantages of the Cyprus Center for Alternative Dispute Resolution

  • It is the only ADR Entity in Cyprus which covers ALL Disputes regardless of the size of the dispute.

  • The ADR Procedure is carried out at a low cost, confidentially and quickly.

  • First to cover ALL consumer contracts for goods and services except telecommunications and postal services.

  • It has jurisdiction to resolve any disputes. More specifically, it regulates all disputes that may arise between a trader and a consumer in the context of any sale of goods or a service contract.

  • Entrusts ADR to well-trained individuals who possess the relevant Experience and Knowledge for resolving disputes.

  • Supported by individuals who have years of academic and practical experience in Consumer related matters.


Law 85(I)/2017 on Alternative Dispute Resolution in Consumer Related Matters of 2017 obliges Traders to inform Consumers for the Alternative Dispute Resolution (ADR) Entity or Entities from which they are covered in the case of disputes with Consumers. In the event that a Trader refuses or fails to do so, then it is subject to a fine from the Consumer Protection Service.

The Cyprus Center for Alternative Dispute Resolution is an ADR Entity approved by the Consumer Protection Service (CPS), which has been established on a permanent basis and offers alternative dispute resolution services and it has been registered in the list of ADR Entities maintained by the CPS.

The benefits of a Trader to be covered by an ADR Entity are numerous and are explained below.

For Members of the Cyprus Employers and Industrialists Federation (ΟΕΒ) who are interested in registering with the Cyprus Center for ADR, please contact us directly or fill
out the online form.


First in Resolving All Disputes