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Become a Member of the Cyprus Consumer Center for Alternative Dispute Resolution
- Become a Member
Application to Become a Member
Name of Trader (Natural Person or Company)
Choose your area of Trade
Are you a member of OEB
In which package are you Interested
By clicking submit you declare that you have the authority to bind the Trader, you agree with the Center's Participation Terms.
We the Trader (“we”, “us”, “our”) accept the following Participation Terms.
1. In the event of a dispute arising out of a sales or service contract (“dispute”) between us and the consumer:
(a) we will follow the Rules of Procedure of the Cyprus Consumer Center for ADR (“Center”) and
(b) we will send a complete and true description of the facts and evidence of the dispute to the Center.
2. We have the right to withdraw from Mediation and Conciliation once a Mediator or Conciliator is appointed.
3. We will make every effort to resolve the dispute in good faith.
4. We will maintain the process as well as any documents that come into our possession confidential even after the completion/termination of any procedure.
5. Personal data submitted with this application may be disclosed to third parties, including the Center’s website, the Center, Consumers and Persons Responsible for ADR.
6. We will allow the Center to use our name, logo, links and contact information on its website and/or social media.
7. This Agreement is valid for one year from the date of registration.
Traders’ Obligations in relation to Alternative Dispute Resolution
Based on Current Legislation, Traders have the following Obligations as Against Consumers:
Why Should a Trader Choose Alternative Dispute Resolution?
Avoidance of Direct Conflict
ADR Procedures are more friendly and avoid direct conflicts between the parties compared to Court proceedings. This is especially important so that the relationship between the parties (trader and consumer) continues even after the dispute has arisen.
Good Customer Service
This reflects positively on the image of the trader since the consumer knows in advance that in case of a dispute, it will be resolved by an independent and approved ADR Entity. ADR adds to good customer service.
Speed and Cost
ADR Procedures are faster than those of the Courts and the costs much lower. Under the Law, ADR Entities must examine a complaint within 90 days. This increases the efficiency of the business and precious time and resources are saved on legal and judicial proceedings.
Avoidance of Complaints
Complaints to the Consumer Protection Service are avoided. Based on the Law, the Consumer Protection Service ensures the proper dissemination of information on how Consumers can resort to ADR procedures to resolve their disputes.
Confidentiality/Avoidance of Negative Publicity
In addition, a dispute between the Trader and the Consumer is resolved confidentially, quickly and immediately without the prolonged negative publicity which may be caused to the Trader where it ignores the Consumer’s complaint or where it allows the dispute to end up in Court.
ADR Procedures are flexible given that they are agreed at a time and place that is convenient for the parties and it is not necessary to follow strict rules of procedure.
A Trader who voluntarily submits to an ADR Entity, becomes more competitive than other Traders as it provides a service that its competitors may not provide.
The Consumer automatically considers such Traders more serious and professional than others, since s/he knows that in the event of a dispute, this will be resolved by an independent ADR Entity.
Advantages of the Cyprus Consumer Center for Alternative Dispute Resolution
CYPRUS CONSUMER CENTER FOR ALTERNATIVE DISPUTE RESOLUTION
Law 85(I)/2017 on Alternative Dispute Resolution in Consumer Related Matters of 2017 obliges Traders to inform Consumers for the Alternative Dispute Resolution (ADR) Entity or Entities from which they are covered in the case of disputes with Consumers. In the event that a Trader refuses or fails to do so, then it is subject to a fine from the Consumer Protection Service.
The Cyprus Consumer Center for Alternative Dispute Resolution is an ADR Entity approved by the Consumer Protection Service (CPS), which has been established on a permanent basis and offers alternative dispute resolution services and it has been registered in the list of ADR Entities maintained by the CPS.
The benefits of a Trader to be covered by an ADR Entity are numerous and are explained below.
For Members of the Cyprus Employers and Industrialists Federation (ΟΕΒ) who are interested in registering with the Cyprus Consumer Center for ADR, please contact us directly or fill
out the online form.