Mediation is defined as a structured process, however named or referred to, whereby two or more parties to a dispute attempt by themselves, on a voluntary basis, to reach an agreement on the settlement of their dispute with the assistance of a physical person called the “mediator”. Read More

Conciliation is a type of alternative dispute resolution procedure whereby the parties come together in order to settle their disputes through an agreement. A third party called the “conciliator” is appointed who is neutral and helps the parties find common grounds in order to settle their disputes. Read More

Arbitration is an alternative to judicial proceedings when a dispute arises between two contracting parties regarding the performance of obligations or exercise of rights in the context of their contractual relationship. An arbitrator is appointed to solve the dispute. Read More